Inside Text S.A. (ChatBot.com): Employee Perspective
About Text S.A. (ChatBot.com)
ChatBot.com is a leading conversational AI platform owned by Text S.A. (formerly LiveChat Software), a publicly traded company specializing in customer service automation. Launched to democratize AI, the platform provides a comprehensive no-code inte...
Metrics & Satisfaction
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Employee Reviews (4)
Read authentic experiences from current and former employees at Text S.A. (ChatBot.com)
Marketing Manager Review
What I liked
Honestly, the best thing here is that you don't have to wait 10 years for a promotion like at those old-school Indian firms. If you hit your KPIs, you move up, period. I also love that its remote friendly so I don't have to spend 3 hours stuck in Bangalore traffic every single day. The tech stack is super modern too, so you actually learn how global SaaS brands run real marketing campaigns.
Areas for improvement
The shift timings are kinda ruining my life tbh. Working 2 PM to 11 PM means I never see my family or friends for dinner. Plus, there are no cabs provided, so if you actually go into the office, you're on your own late at night. Also, the Indian admistration side is a mess—getting your Form 16 or PF sorted takes forever because the HR team is mostly global and doesn't get local rules.
Marketing Manager Review
What I liked
Honestly, the remote-first setup is a lifesaver. I don't miss the Bangalore traffic at all, and since we follow European hours, I'm not stuck on calls at 2 AM like my friends working for US startups. It's cool that they actually care about what you deliver via OKRs instead of just watching if you're sitting at your desk for 9 hours. Kinda refreshing to be treated like an adult who manages their own time.
Areas for improvement
The rotating night shifts are honestly physically taxing and it totally disrupts my family time. Also, because there's no physical office here, we don't get the usual Indian MNC perks like cab services or a subsidized cafeteria which sucks. It's also frustrating that all the big strategic decisions and senior roles are stuck at the Polish HQ. It feels like there is a bit of a glass ceiling for those of us based in India.
Intern Review
What I liked
Honestly, the pay is amazing compared to what my friends are getting at big IT firms. The salary hikes here are actually tied to how much you do, which is cool. Also, being remote-first is a life saver because I don't have to deal with the crazy Bangalore traffic every day. Plus, working on AI and chatbot tech is super exciting and I feel like I'm learning things that actually matter for my future career.
Areas for improvement
The shift timings can be a bit rough though. Since we have to sync with teams in Europe, I'm often working late into the night which kinda ruins my dinner plans with family. Also, the quarterly reviews are super intense. It feels like you always have to be "on" and producing stuff at high speed, which can be draining. There's also no transport support if you ever do need to go to the office.
Software Engineer Review
What I liked
I really value the flexibility here. Working remote or hybrid means I don't have to deal with the insane Bangalore traffic every single day, which is a massive relief. The compensation is also quite competitive compared to traditional Indian IT firms. Plus, the flat hierarchy is great—there’s no Sir or Ma'am culture here. I can chat directly with global leadership about technical blockers on slack, which has helped me learn a lot faster.
Areas for improvement
The time zone difference is a realley big issue. Working 2 PM to 11 PM IST to sync with European teams means I miss out on family dinner and evening stuff with friends. Since the core HR is in Poland, the appraisal process feels a bit opaque and sometimes I feel kinda forgotten during promotion talks. Also, we don't get those typical local perks like office cabs or a subsidized cafeteria that my friends at larger MNCs get.